Terms of Service
Chapter 1: General Provisions
These Terms of Service set forth the conditions and procedures for the use of services provided by Hold Clinic (hereinafter referred to as the "Company") at holdclinicgn.com (hereinafter referred to as the "Service"), as well as other necessary matters.
Article 2 (Definitions)
① The term "Service" refers to all functions and related services provided by the Company by registering information about covered and non-covered procedures.
② The term "Online Payment" or "Online Payment Service" refers to the purchase or use of non-covered procedure events and products registered by the Company through the online reservation and payment services on the Company's website.
③ The term "Product" refers to non-covered procedures purchased by members using the "Online Payment Service" provided on the Company's website.
Article 3 (Effect, Amendment, and Application of the Terms)
① These Terms become effective by being posted on the service screen or otherwise notified to members by other means.
② The Company may change these Terms at its discretion. Should the Company revise the Terms, it will specify the effective date and reason for amendment and post this alongside the current Terms on the service screen from 7 days prior to the effective date until the day before the effective date.
③ If new features are added to the service, unless otherwise specified, these Terms shall apply.
④ Matters not mentioned in these Terms shall follow the Telecommunications Basic Act, the Telecommunications Business Act, other relevant laws, and service usage guidelines.
Chapter 3: Obligations of the Parties to the Contract
Article 9 (Obligations of the Company)
① The Company shall not engage in acts prohibited by law or these Terms and shall endeavor to provide continuous and stable services.
② The Company shall not disclose or distribute members’ personal information acquired in relation to the provision of services to third parties without prior consent, except as specified below.
③ The Company may reject any of the following:
- When requested by national agencies according to provisions of laws such as the Telecommunications Basic Act,
- When required for criminal investigations or upon request from the Information and Communications Ethics Committee,
- When requested via procedures prescribed by other related laws.
④ Within the scope described in paragraph 2, the Company may compile statistical data on personal information of all or part of its members related to its business and use it.
⑤ In relation to the payment for "Online Payment Services," members shall bear all responsibility and disadvantages arising from input errors or mistakes unless they are not at fault.
⑥ Members may not transfer, bestow, or use as collateral any right to use the service or status under the service contract to another person.
⑦ Members may not engage in any of the following acts regarding the use of services:
- Registering, entering, or sending false information during service use (e.g., application, modification, verification, etc.)
- Improper use of other members’ IDs and passwords, or stealing information
- Using another person’s payment information, such as credit card or account numbers, without consent
- Unjustifiably disrupting the Company’s operations
- Registering or disseminating computer viruses or other harmful codes, files, or programs that could cause malfunction or destruction/confusion related to the service
- Infringing the copyright, intellectual property rights, or portrait rights of the Company or third parties
- Defaming the reputation of the Company or third parties, or interfering with their work
- Using the service for profitable purposes without the Company’s consent
- Violating relevant laws, public order, or social norms, or Company rules
Article 10 (Privacy Policy)
The Company strives to protect the personal information provided during membership registration and transactional financial information acquired while providing its services. Protection of members’ personal information follows the Company’s "Privacy Policy" and applicable law.
Article 11 (Obligations of Members)
① Members must not engage in the following acts:
- Replicating, altering, or providing information acquired from the service for purposes other than the member's own use without prior consent of the Company
- Infringing the Company's or a third party’s copyright
- Distributing information or content that violates public order or decency
- Engaging in acts associated with crime
- Violating other relevant laws
② Members shall comply with the limitations on service use posted or separately notified by the Company.
③ Members may not perform any commercial activity without the Company's prior consent.
Article 12 (Prohibition of Transfer)
Members shall not transfer, bestow, or use as collateral their service usage rights or other status under the service contract.
Chapter 4: Use of the Service
Article 13 (Provision of Information)
The Company, at its discretion, may provide various information deemed necessary for members to use the service via email or postal mail; members may refuse to receive information by notifying the Company via email.
Article 15 (Hours of Service Use)
① In principle, the Service can be used 24 hours a day, 365 days a year unless there are business or technical obstacles. However, specific times may be set due to regular inspections, in which case prior notice will be provided.
② If normal operation is hindered due to facility problems, an influx of users, or force majeure, the Company may restrict part or all of the service as an exception.
③ Some services may have separate usage hours, which will be notified in advance.
Article 16 (Responsibility for Use)
Members shall not engage via the Service in illegal commercial activities, advertising, hacking, illegal distribution of commercial software, or posting obscene materials. The Company shall not be liable for related damages or legal actions by authorities.
Article 17 (Suspension of Service)
① The Company may suspend the Service in any of the following cases:
- When facilities are being expanded, repaired, or maintained
- When telecommunications service providers prescribed by the Telecommunications Business Act cease services
- When the Service is unavailable due to acts of God or other force majeure
② Except in cases of national emergency, natural disasters, or other uncontrollable circumstances, the Company shall notify members of any suspension of service in advance.
Chapter 6: Intellectual Property Rights
Article 19 (Intellectual Property Rights)
① The rights and responsibilities for materials posted by members to the Service rest with the member. The Company shall not use such materials for commercial purposes outside of the Service without the member’s consent.
② Members may not, without the Company’s written consent, use all or part of any material, service, software, or trademark to which the Company or its affiliates hold intellectual property rights, nor may they modify, lend, distribute, or transfer such items.
Chapter 7: Damages and Jurisdiction
Article 20 (Damages)
The Company shall not be liable, except in cases of intent or gross negligence, for any damages incurred during periods when the Service is free of charge.
Article 21 (Disclaimer)
① The Company is not liable for failure to provide the Service due to force majeure such as natural disasters or equivalent events.
② The Company is exempt from liability for disruptions in use of the service caused by reasons attributable to the member.
③ The Company is not liable for lost profits that members expect from use of the service; nor is it liable for damages resulting from the member’s selection of materials.
④ The Company is exempt from liability for the reliability and accuracy of information and data posted by members.
⑤ The Company has no obligation to intervene in disputes occurring between members or between a member and a third party using the Service, and bears no responsibility for resulting damages.
⑥ If a member causes damage to the Company by violating these Terms, that member must compensate the Company for all losses and hold the Company harmless from such losses.
Article 22 (Jurisdiction)
If a lawsuit arises regarding disputes over fees or use of the Service, it shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s main office.
Chapter 8: Payment
Article 23 (Purchase Application)
① Users may apply to purchase Products via the website using the following or similar methods. The Company must provide the following information in an understandable manner:
- Search and selection of goods or services
- Input of buyer information, e.g., name and contact information
- Confirmation and agreement to terms including those related to fee liability or cancellation restrictions
- Application and confirmation for purchase of goods or services
- Selection of payment method and payment
- Final confirmation by the Company
② If the Company needs to provide personal information about a purchaser to a third party:
- Recipient of personal information
- Purpose of recipient’s use of personal information
- Items of personal information provided
- Period of retention and use of the personal information, which must be disclosed and agreed to by the purchaser; upon any changes, consent must be re-obtained
③ When the Company entrusts the handling of purchasers’ personal information to a third party:
- Entrusted party
- Content of the entrusted business, which must be disclosed and agreed to by the purchaser; upon any changes, consent must be re-obtained. However, if the entrustment is necessary for contract fulfillment or to improve user convenience, notice may be given via the privacy policy as stipulated by law instead of individual notification and consent.
Article 24 (Establishment of Contract)
① The Company may reject purchase applications as outlined in the 'Purchase Application' article for the following reasons:
- If the application contains false information, omissions, or errors
- If the applicant’s membership is restricted or suspended
- If the application is judged to be for resale or improper/unlawful purposes
- If acceptance of the purchase application is acknowledged to cause serious technical difficulties for the Company
② The contract is considered established when the Company's notice of acceptance (confirmation of receipt) reaches the user.
③ The Company’s notice of acceptance must include information regarding the confirmation, availability for sale, and possible corrections or cancellations of the user's application.
Article 25 (Payment Methods and Regular Members’ Fees)
① Payments for Products purchased on the Company’s site may be made by the following methods:
- Various card payments such as debit cards, credit cards, Naver Pay, Kakao Pay, etc.
- Simple/easy payment services
- Other forms of electronic payment
② The Company may check the purchaser's rightful authorization to use the chosen payment method, and may suspend the transaction until verification or cancel the transaction if authorization cannot be confirmed.
③ The Company, payment companies (e.g., telecommunication companies or card companies), or payment agencies (PG) may set monthly limits per user according to their policies. The transaction may be suspended or canceled until such verification is completed.
④ Per the policies of the Company and payment agencies, there may be restrictions on the monthly cumulative payment amount or charging limits per purchaser.
⑤ The purchaser is solely responsible for any information entered for payment or settlement.
Article 26 (Notification of Receipt, Purchase Application Changes and Cancellations)
① When a purchaser applies for a purchase, the Company issues a notification of receipt.
② If the purchaser finds a discrepancy in the notification of receipt, they may immediately request modification or cancellation of their purchase, and the Company must comply. If payment has already been made, the 'Withdrawal of Offer' clause shall apply.
Article 27 (Refunds)
① If a Product applied for by a purchaser cannot be provided due to unavailability or other circumstances, the Company shall immediately notify the purchaser. If the purchaser already paid for the goods/services, a refund or necessary arrangements shall be made no later than the reserved date and time as per the online reservation system on the Company’s website. Exceptions may apply as stipulated by the law on consumer protection in e-commerce.
② Purchasers may not request returns or exchanges of "Online Payment Services" in the following cases:
- If the Online Payment Service is lost or damaged for reasons attributable to the purchaser
- If significant value has been depleted due to use or partial consumption by the purchaser
- In other cases defined by law as limiting withdrawal for trade safety
③ Notwithstanding paragraphs 1 and 2, if the content of the Online Payment Service differs from that advertised or is provided other than as contracted, the purchaser may request withdrawal within 3 days of delivery or within 30 days of learning of the discrepancy.
Article 28 (Withdrawal of Offer)
① Purchasers who have entered into a contract to purchase goods/services with the Company may withdraw within 7 days of receipt of the confirmation notice.
② If the Company does not clearly notify or otherwise take measures enabling the purchaser to be aware of the restrictions on withdrawal or does not supply the Product, the purchaser’s right of withdrawal shall not be restricted.
③ Even notwithstanding this Article, if Products/services are provided differently than as indicated, advertised, or contracted, the purchaser may request withdrawal within 3 days from the date of purchase or within 30 days from the date the issue was discovered or could have been discovered. Exceptions may apply under the law on consumer protection in e-commerce.
Article 29 (Effect of Withdrawal of Offer)
① If the Company receives a returned Product from the purchaser, the Company shall refund the payment within 3 business days. If the refund is delayed, the Company shall pay interest on the delayed period at the rate prescribed by law (15% per annum as set out in the Enforcement Decree of the e-Commerce Act).
② If the purchaser used a credit card or similar payment media, the Company shall promptly request the payment service provider to suspend or cancel the billing.
③ The purchaser shall bear the costs required for returning Products received in case of withdrawal, except where the Product differs from that advertised or was provided in breach of contract, in which case the Company shall bear the return costs.
[Supplementary Provision] (Effective Date) These Terms of Service shall take effect from July 22, 2024.